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Returns & Exchanges


Free USA Exchanges

We offer free exchanges in the US with every purchase. You can exchange any unworn, tagged, and in mint condition items within 30 days from the day of purchase.

  1. Complete Return and Exchange sections of the invoice that came with your order.
  2. Please affix the Prepaid Return Shipping Label that we provided, along with your invoice, to the box and drop off your package in the USPS location.
  3. If you choose not use the Prepaid Return Shipping Label, please mail your package through an insured, trackable delivery service to:
    Miss Venera
    588 E Laneys Way
    Draper, UT 84020

Please allow 10-15 business days for your exchange to be processed.

The items will be shipped with free standard shipping. If you are in need of expedited shipping the customer will have to pay for additional shipping charges for the upgrade.

If you are not doing an equal exchange, you will be charged for a difference.

We will contact you if the item requested for an exchange is out of stock and we are not able to fulfill your request.

Easy USA Returns

With our Return Policy, we will gladly accept any unworn, tagged, and in mint condition items within 30 days from the day of purchase. 

  1. Complete the Return section of the invoice that came with your order.
  2. Please affix the Prepaid Return Shipping Label that we provided, along with your invoice, to the box and drop off your package in the USPS location. 
  3. If you choose not use the Prepaid Return Shipping Label, please mail your package through an insured, trackable delivery service to:
    Miss Venera
    588 E Laneys Way
    Draper, UT 84020

Please allow 10-15 business days for your return to be processed. We will notify you via email of your refund once we have received and processed returned items.

If you return items that reduce the sale total to below shipping threshold, you will be charged $4.99 fee for standard shipping.

If you decide to return one or more items purchased as part of a Buy One Get One (BOGO) or other dollar or percentage off promotion, a pro-rated portion of the purchase price will be returned to you unless all of the qualifying items are returned.

Items marked as "Final Sale" cannot be returned; only exchanged.

All underwear (excluding bras) are final sale items and cannot be returned; only exchanged for another size/color or store credit. Underwear can’t be resold for hygienic reasons.

Refunds will be made in the original form of payment.

Original shipping fees are not refundable.

International Returns

For International orders, return shipping and duties are the responsibility of the customer. Returns must be initiated within 30 days of purchase. We recommend all shoppers purchase insurance for all shipments.

  1. Repack items in their original packaging and seal the box securely with tape.
  2. Please mail your package through an insured, trackable delivery service to:
    Miss Venera
    588 E Laneys Way
    Draper, UT 84020

Please allow 10-15 business days for your return to be processed. We will notify you via email of your refund once we have received and processed returned items.

Miss Venera is not responsible for lost packages.

If you return items that reduce the sale total to below shipping threshold, you will be charged $14.99 fee for standard shipping.

If you decide to return one or more items purchased as part of a Buy One Get One (BOGO) or other dollar or percentage off promotion, a pro-rated portion of the purchase price will be returned to you unless all of the qualifying items are returned.

Items marked as "Final Sale" cannot be returned.

All underwear (excluding bras) are final sale items and cannot be returned; only exchanged for another size/color or store credit. Underwear can’t be resold for hygienic reasons.

Refunds will be made in the original form of payment.

Original shipping fees are not refundable.